FAQ ☾

DELIVERY    

WE USE ROYAL MAIL'S SPECIAL DELIVERY GUARANTEED FOR SHIPPING WITHIN THE UK. THIS MEANS YOU'LL RECEIVE THE ITEM BY 1PM THE DAY AFTER IT HAS BEEN DISPATCHED. YOU WILL NEED TO SIGN FOR IT AND IT IS FULLY TRACKABLE AND INSURED. FOR ORDERS FROM OUTSIDE OF THE UK WE USE ROYAL MAIL'S INTERNATIONAL TRACKED AND SIGNED FOR SERVICE. THIS TAKES APPROXIMATELY 3-5 WORKING DAYS FOR EUROPE AND 5-7 WORKING DAYS FOR USA AND THE REST OF THE WORLD. 


MAKER'S MARK

ALL OF OUR PIECES HAVE BEEN STAMPED WITH OUR OFFICIAL MAKER'S MARK. THIS IS PART OF OUR UNIQUE IDENTITY AND WE LIKE TO MAKE A FEATURE OF IT - OFTEN RATHER UNCONVENTIONALLY DISPLAYING IT CLEARLY ON THE FRONT OF THE PIECE (RATHER THAN HIDING IT AT THE BACK WHERE IT'S NOT REALLY SUPPOSED TO BE SEEN). 

PACKAGING

EACH AJ PIECE COMES PRESENTED IN ITS OWN BOX. THE BOXES ARE MADE HERE IN THE UK AND PRINTED WITH THE DISTINCTIVE AJ LOGO. THEY ARE MADE FROM BIOPLASTIC, A NEW MATERIAL MADE FROM A RENEWABLE PLANT-DERIVED SOURCE WHICH IS COMPLETELY BIODEGRADABLE.


REPAIRS

FROM TIME TO TIME THERE WILL BE SOMETHING FAULTY AS EVERYTHING IS MADE BY HAND. SO IF SOMETHING DOES BREAK WITHIN THE FIRST 12 MONTHS OF PURCHASE JUST LET US KNOW AND WE CAN FIX OR REPLACE IT FREE OF CHARGE. THIS DOES NOT INCLUDE ROUGH HANDLING OR POOR CARE SO WE WILL NEED TO TAKE A LOOK AT THE ITEM FIRST. WE ONLY ASK THAT YOU COVER POSTAGE TO AND FROM. ALL OTHER REPAIRS WILL BE CHARGED. PLEASE GET IN TOUCH VIA OUR CONTACT US PAGE FOR ANY REPAIR ENQUIRIES.


EXCHANGE & RETURNS

WE DON'T RETURN/REFUND SIMPLY BECAUSE OF CHANGE OF MIND. EVERYTHING IS HANDMADE AND OFTEN TO ORDER SO WE HOPE YOU UNDERSTAND. WE WILL HOWEVER EXCHANGE IT IF IT IS A GIFT FOR SOMEONE WHO ISN'T COMPLETELY HAPPY WITH IT. THIS MUST BE DONE WITHIN 2 WEEKS OF PURCHASE AND WITH NO SIGN OF WEAR OR DAMAGE.